1. Return window
Most eligible products may be returned within the period shown on the product or order record, calculated from confirmed delivery. Statutory rights remain unaffected.
2. Eligible reasons
Eligible reasons may include damage in transit, incorrect item, missing components, material misdescription, verified defect or an allowed change-of-mind return.
3. Exclusions
Unless defective or legally returnable, exclusions may include perishables, opened hygiene products, personalised goods, activated digital products, certain health items and products damaged through misuse.
4. Start a return
Sign in, select the order and item, choose the reason, upload supporting images where requested and select an available collection or drop-off option.
5. Product condition
Return items with included accessories, manuals, gifts and original packaging where reasonably possible. Assessment considers the reason for return and condition received.
6. Collection and inspection
Sprint Couriers may collect approved returns. The seller or fulfilment centre inspects the item and updates the case status through the account dashboard.
7. Refund method
Approved refunds generally return to the original payment method. Cash-on-delivery refunds may require a verified bank or mobile-wallet destination.
8. Refund timing
Processing time depends on collection, inspection and the payment provider. A status update and reference will be available in the customer account.
9. Exchanges and replacements
Where available, customers may choose a replacement or exchange. Availability is confirmed when the return is approved.
10. Escalation
If a return decision does not resolve the issue, customers can request a support review using the case reference and supporting evidence.